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What is Internal Quality Assurance?

Here at Cerberus International, we pride ourselves on delivering high-quality advice and guidance to our partners, we have been providing Quality Assurance, training consultants, and quality control for over 40 years.

This relates to the monitoring of the full learning journey. This is in addition to quality assurance which should take place to monitor other aspects besides the learning process. IQA monitors the whole process from when a learner commences to when they finish i.e. the full learning journey. It can also take place prior to the learner commencing i.e. monitoring the application and interview process, to after they have left i.e. following up on progression.

Internal quality assurers are often supervisors or managers and are naturally responsible for staff, systems and procedures. Some are still working as assessors and performing both roles. That’s absolutely fine as long as they don’t IQA their own assessment decisions, as that would be a conflict of interest. Some smaller organisations might only have one assessor and one internal quality assurer, which again is fine providing they remain fully objective when carrying out their role. Some small teams, i.e. one assessor and one internal quality assurer can swap roles and IQA each other’s assessment decisions. Again, it’s not a problem unless the awarding organisation deems it is. It could be considered a good way of standardising practice, as they will be monitoring each other regularly to ensure consistency. You can work towards a qualification in IQA if you wish.